Be very cautious about purchasing a warranty from Wholesale warranties of San Diego, California. We own a 2014 Nexus Ghost 36G, which we purchased used with 6200 miles.
The curbside bedroom slide would not close properly. After much research we found that the Schwintek mechanism, produced by Lippert Industries was defective. We discovered online that this is a chronic problem and decided we would have the problem repaired by Lippert since almost every repair made by a regular RV repair facility experienced problems afterwards. We live in South Florida and decided to *** the bullet and travel at the end of an extended trip, from Maine to Goshen, Indiana at the Lippert factory repair center.
It was a two month wait for our appointment to repair the slide and was told they DO NOT deal with extended warranty companies. We figured that we wanted the repair done correctly, and not have to deal with it again, hence the reason for it being done at the Lippert Factory. They also said they would check our drive side slide as a courtesy but we did not notice anything awry with it. We figured we would pay for the repairs and get reimbursed from Wholesale Warranties after the fact.
We dropped off our RV, the Lippert customer service representative said she would contact Wholesale Warranty as a courtesy to us. I should note that I had about ten days before, contacted Wholesale Warranties. I explained to them what was going down that it was a factory repair center on a STRICT schedule. It was to their advantage since it would be done correctly, so not much of a chance for a return visit to effect more repairs at a later date.
Well Lippert did a vin check and found that they had sent parts to repair the drive side slide to a repair facility in Jacksonville,Florida. They had not installed the parts correctly, and they also notified Wholesale Warranties about the problem as well. I received a phone call from Mr. John Wise that Wholesale Warranties would NOT be paying for the slide repair because according to Lippert the parts were installed wrong.
Wise replied that we should have read the fine print that specifically outlines that there will be no payment made if previous repairs were made incorrectly. I then explained that we bought the RV in June 2016, the repairs in question were made in February 2015! We did not own the vehicle, nor would we be aware of what repairs were made by the previous owners, and if those repairs were incorrectly or correctly made. Wise explained it does not make a difference contract is what it is.
We then contacted my salesperson Steve Motz, who contacted another Wholesale Warrantee person higher up to try and expedite our problem. Wise contacted Lippert to arrange an inspector to come out and see the problem, however as I explained earlier this is a FACTORY repair facility with a STRICT REPAIR SCHEDULE, they could not wait till the next day for the inspector to appear before doing the repairs. We received a letter later explaining multiple items in their contract that eliminates them for paying our claim in addition to what they previously denied it for.
Finally PLEASE BE VERY CAREFUL WHEN DEALING WITH THIS COMPANY. READ YOUR CONTRACT VERY CAREFULLY AND READ EVERYTHING, ALL SMALL PRINT IN TOTAL, IF YOU HAVE AN ATTORNEY RUN IT BY HIM.
This reviewer shared experience about warranty issue and wants this business to offer any options to resolve the issue as the author lost $500. The author is overall dissatisfied with Wholesale Warranties. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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