Wholesale Warranties

Wholesale Warranties is a company, in hindsight, I would have made a different decision about using them knowing what I know now (personal opinion). They use a labor book to calculate cost for repair without consideration of what a reputable service provider's actual labor hourly cost maybe.

In addition, they use a flat rate book to calculate hours to repair which maybe less (depending on service provider) than what a service center says their actual labor cost/hour is and will not adjust the repair time or cost to repair accordingly. This means that if you are forced to use a provider that does not take their insurance, the difference of what WW will pay and what you may be charged is your responsibility. They disputed Freightliner's estimate to repair my Class A Motor home and made no cost allowances for diagnostic time (which they require) to determine what the problem was yet demand to know that as well as process to repair before reimbursing only their projected cost to do the repair. They reimbursed me approximately $900 our of a $3300 bill.

In hindsight, knowing what I know now, I would have made a different decision as to warranty services used. repair.

I too am experiencing a similar situation. The facility that rendered my services did not obtain authorization for services, probably due to time it took to get the authorization.

I spoke to wholesale warranty- portfolio when I went in to pick up my RV and they said I needed to file the claim for reimbursement. The services were a covered benefit under my plan. I have since sold the RV and transferred the remainder of the warranty. Services were rendered in November 2017, and it is now February 2018: still no resolution or reimbursement.

I had the claim filed in November, sent certified mail to ensure that they received the claim, yet they have been giving me the runaround, now stating they didn’t receive the claim until January 2018. Their explanation is that the claim is in review, but there is no request for any additional information. I need to get a resolution for my claim.

I paid for my warranty honorably and I only expect the same from Portfolio on paying me my claim. I’m a 68 y/o single female living on a fixed income and need my money.

If you breakdown on the road you have to wait up to 24 hours for Portfolio to approve any repairs. That means you are in the middle of a trip and you have to sit at a garage until Portfolio says work can begin.

This is a ploy to get you to pay out of frustration. I am stuck as I type this, in a parking lot waiting for the ok for work to even start. Jeff Shelton owns Wholesale Warranty, they sold us this horrible contract. TO JEFF I hope your family is in a position just like mine someday and I hope your vacation goes down the toilet just like mine has.

Karma is a *** and your day will come. You are fully aware that your company plays games on the phone and jerks travelers around when they are on the road and in trouble. This is the second time this has happened to me. Don't buy anything from this company.

One nice thing about a 24 hour wait is you have all the time in the world to research and type reviews and comments all over the internet. We travelers have to stick together and warn each other about JEFF SHELTON and his tiny print contracts and deceptive practices. I am 12 hours into my 24 hour wait.

Who knows if my repair will be approved. Believe me I will update you.

My husband and I just bought another contract with wholesale. I would never buy an extended warranty from anyone EXCEPT Wholesale Warranty.

We have had many claims and there has never been a problem with Wholesale. We have our motorhome serviced every year and the service company usually finds something wrong. They just pick up the phone call in the problem, fax the quote to wholesale and its paid for before we go to pick up our coach. I did have extended warranty thru GOOD SAM way too expensive.

I shopped around before going to Wholesale and no one can beat their prices and their coverage.

Wholesale is the best anywhere. Joyce Miculinich

Be very cautious about purchasing a warranty from Wholesale warranties of San Diego, California. We own a 2014 Nexus Ghost 36G, which we purchased used with 6200 miles.

The curbside bedroom slide would not close properly. After much research we found that the Schwintek mechanism, produced by Lippert Industries was defective. We discovered online that this is a chronic problem and decided we would have the problem repaired by Lippert since almost every repair made by a regular RV repair facility experienced problems afterwards. We live in South Florida and decided to *** the bullet and travel at the end of an extended trip, from Maine to Goshen, Indiana at the Lippert factory repair center.

It was a two month wait for our appointment to repair the slide and was told they DO NOT deal with extended warranty companies. We figured that we wanted the repair done correctly, and not have to deal with it again, hence the reason for it being done at the Lippert Factory. They also said they would check our drive side slide as a courtesy but we did not notice anything awry with it. We figured we would pay for the repairs and get reimbursed from Wholesale Warranties after the fact.

We dropped off our RV, the Lippert customer service representative said she would contact Wholesale Warranty as a courtesy to us. I should note that I had about ten days before, contacted Wholesale Warranties. I explained to them what was going down that it was a factory repair center on a STRICT schedule. It was to their advantage since it would be done correctly, so not much of a chance for a return visit to effect more repairs at a later date.

Well Lippert did a vin check and found that they had sent parts to repair the drive side slide to a repair facility in Jacksonville,Florida. They had not installed the parts correctly, and they also notified Wholesale Warranties about the problem as well. I received a phone call from Mr. John Wise that Wholesale Warranties would NOT be paying for the slide repair because according to Lippert the parts were installed wrong.

Wise replied that we should have read the fine print that specifically outlines that there will be no payment made if previous repairs were made incorrectly. I then explained that we bought the RV in June 2016, the repairs in question were made in February 2015! We did not own the vehicle, nor would we be aware of what repairs were made by the previous owners, and if those repairs were incorrectly or correctly made. Wise explained it does not make a difference contract is what it is.

We then contacted my salesperson Steve Motz, who contacted another Wholesale Warrantee person higher up to try and expedite our problem. Wise contacted Lippert to arrange an inspector to come out and see the problem, however as I explained earlier this is a FACTORY repair facility with a STRICT REPAIR SCHEDULE, they could not wait till the next day for the inspector to appear before doing the repairs. We received a letter later explaining multiple items in their contract that eliminates them for paying our claim in addition to what they previously denied it for.

Finally PLEASE BE VERY CAREFUL WHEN DEALING WITH THIS COMPANY. READ YOUR CONTRACT VERY CAREFULLY AND READ EVERYTHING, ALL SMALL PRINT IN TOTAL, IF YOU HAVE AN ATTORNEY RUN IT BY HIM.

Be careful what the salesman tells you! We were promised a warranty and told not to worry, all rvs are accepted and that if there are issues with the rv we just needed to repair the items and they too would be covered.

They had us pay $500 upfront but only refunded $150 after the inspection. I understand there were issues with the rv but it's not right that they went back on their word and kept our money and didn't supply a warranty.

They also said we could start the warranty because it was right under the allowed amount of miles knowing it was going to be used 1000 miles over the weekend which prevented us from getting a warranty from another company. Very unprofessional.